Refund & Cancellation Policy

You can cancel or reschedule a booking free of cost before our technician has been dispatched. Once the technician is on the way or has reached your location, a nominal visit charge may apply to cover travel and time.

Our diagnosis visit charge is communicated at the time of booking. If you approve the quotation and the repair is carried out by us, the visit charge is adjusted against the final bill. If you choose not to proceed with the repair after diagnosis, only the visit charge is payable.

Every repair carries a service warranty of up to 90 days on the specific issue fixed and the parts replaced by us. If the same issue recurs within the warranty period, we will rework the job free of labour cost. Parts are covered as per the individual part warranty.

If we are unable to resolve the reported issue on the first visit and choose not to attempt a further repair, any advance or spare-part amount collected will be refunded in full within 5-7 working days to the original payment source. Visit charges are non-refundable once the diagnosis has been performed.

Refunds and rework do not apply to (a) new or unrelated faults reported after the repair, (b) damage caused by misuse, power surges, water ingress or third-party tampering, (c) consumables such as cleaning agents, gas top-ups or filters, and (d) services declined by the customer after diagnosis.

To request a refund, rework or cancellation, call us at +91 80505 33976 or email info@smartfixcrew.com with your job details. Our support team will acknowledge within 24 hours and share the resolution timeline.