Privacy Policy

When you book a service or contact us, we may collect your name, phone number, email address, service address, appliance details and any notes about the issue. When you browse our website, we may automatically collect standard log data such as device type, browser, IP address and pages visited.

We use your information only to (1) schedule and deliver the service you booked, (2) contact you about your job, quotation, warranty or feedback, (3) improve our services and website, and (4) meet legal obligations. We do not sell your personal information to any third party.

We share limited information with our field technicians and support staff who are directly working on your job, and with trusted partners such as SMS, WhatsApp and payment gateways that help us operate. All partners are contractually required to keep your data confidential and use it only for the agreed purpose.

Our website uses essential cookies to keep the site working and analytics cookies to understand how visitors use it. You can disable cookies in your browser settings, but some features may not work as expected. We do not use cookies to build advertising profiles about you.

We use industry-standard security measures — encrypted connections, restricted access and regular reviews — to protect your data. We retain job-related information for as long as needed to honour our warranty and comply with tax or legal requirements, after which it is securely deleted.

You may ask us at any time to access, correct or delete your personal information, or to stop sending you promotional messages. Simply email us with your request and we will respond within a reasonable time.

Questions or requests about this policy? Write to info@smartfixcrew.com or call +91 80505 33976.